Customer Service Holidays Promotion Proposal 
Customers Rock!
MAY 5, 2011
It is not a social media book (more on that in The Story below), but social media is woven throughout the book (as it should be woven throughout a company’s marketing and customer service strategies). It is also not a customer service book (but that is an important tenet). But customer service is not enough.
Men With Pens
JANUARY 10, 2010
My customer base is built upon the trust i have earned by delivering quality work to my clients. With that trust, i can offer my professional opinion on a topic, or proposed course of action that is reinforced with the weight of the trust i have created with my customers. Did they like me afterwords? How could they not know?
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