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Has the holiday shopping season started off with quality customer service?

Service Untitled

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. But even though the sales were huge, the shoppers all agreed on what they look for in outstanding customer service.

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How to deal with angry online customers

Service Untitled

Keep in mind, for online issues, there’s no compassionate sales manager to speak with an angry customer to calm them down, nor is there an immediate way for a customer to find a resolution – that is unless you, as an online business, takes the responsibility of dealing with angry customers as a number one priority.

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Work on improving customer experiences

Service Untitled

Organizations that show they have followed customer advice by demonstrating improvements help customers to believe their opinions really do count. An effective way is through newsletters – either sent separately as a way of staying in touch with clients and customers, emailed, or sent in with monthly billing statements.

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Service Untitled» Blog Archive » Spirit Airlines' customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. The charges will begin August 1st.

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Insurer Puts Integrity in its Name and Appreciation at its Core

Energage

A decade later, AI is one of the largest writers of Florida homeowners insurance, with more than 235,000 customers and representation by more than 900 independent agents. Goodman, whose background includes both customer service and accounting, joined AI in 2013. AI’s Healthy Workplace Culture Starts at the Top.

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Small Business News World Round-up – 2009/12/08

The Small Business Blog

Ringing in the Holiday but Sharing the Bil l: For small businesses, shared office parties offer the feel of a big event at a lower cost — and without the planning headaches. Nevada ranks as second-best for small businesses : Nevada has the second-best public policy climate in the nation for small business, a report this week shows.

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