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FEBRUARY 27, 2013

Thirty years later arose the brands of Kenmore and Craftsman, and during the organization’s billion dollar growth came Allstate, Caldwell Banker, and Dean Witter. Customer service begins with employees who want to be working and doing their best. So what has happened? billion in 2012. Can Sears be saved?

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Customer Service Staples Holidays Clothes 40

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OCTOBER 2, 2012

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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MARCH 3, 2014

For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers.

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FEBRUARY 15, 2011

The American Customer Satisfaction Index (ACSI) shows customer satisfaction dropping to a level on par with the recession of 2008. The ACSI scores organizations on a 1 to 100 national level in ten economic sectors, rating 45 industries and over 225 companies including e-commerce and e-business.

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FEBRUARY 16, 2011

The American Customer Satisfaction Index (ACSI) shows customer satisfaction dropping to a level on par with the recession of 2008. The ACSI scores organizations on a 1 to 100 national level in ten economic sectors, rating 45 industries and over 225 companies including e-commerce and e-business.

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