Remove Customer Service Remove Holidays Remove Organization Remove Purchasing
article thumbnail

Has the holiday shopping season started off with quality customer service?

Service Untitled

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. cashmere sweater sale, and who found and purchased 47 inch LED televisions for $199.00. So now statistics and polls get confusing.

article thumbnail

‘Tis the season to rev up the customer service

Service Untitled

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The average holiday shopper will spend 15 hours this season shopping for presents.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. It seems the company could be shooting itself in the foot when charging more at the mall. photo credit: kholkute.

article thumbnail

Customer service actions to guarantee repeat business

Service Untitled

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy?

article thumbnail

Customer service actions to guarantee repeat business

Service Untitled

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy?

article thumbnail

Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Anything can be returned anytime for any reason. -

article thumbnail

Small Business Saturday – a boon for local retail stores

Service Untitled

Small businesses can answer their own phones instead of having to “press one” to begin the maze of customer service, as well as actually do hands on personal service for customers while they wait. All in all, it seems like a positive holiday shopping season with merchants thinking positive thoughts.