Customer Service Google Docs Management Social Media 
Office Dynamics
JANUARY 13, 2016
Salesforce cites data from a paper published by Forrester stating that 42 percent of customer service representatives are unable to efficiently deal with customer issues due to outdated user interfaces and other forms of archaic systems. Make your everyday operations more efficient: Google Docs.
Stephanie LH Calahan
JULY 1, 2011
When I asked her what she did to manage all of her client communications she showed me a pile of sticky notes on her desk. CRM stands for Customer/Client Relationship Management. Because of my previous work as a tech consultant, I understand the need for good data management tools and methodologies.
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