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The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Offer sales, discounts and gifts as surprise perks.

Gifts 271
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 262
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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

On Monday, Consumer Reports published its first Naughty and Nice Holiday List. The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Anything can be returned anytime for any reason. -

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Exceptional Client Care Goes Way Beyond Your Services List

Step It Up VA Coaching

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Visit [link] to receive the free report, Top 3 Mistakes to Avoid in Creating a 6-Figure VA Business. Invest yourself in your client’s business.

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Proofread with Perfection - A Webinar

Office Dynamics

Most readers of reports and emails are skeptical of the information contained in documents that are riddled with easily corrected surface errors. P.S. Free Bonus Gift. He has more than 30 years’ experience in business and manufacturing, primarily in the areas of management, customer service, training, and business writing with U.S.