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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. The prospect is now a patient and has referred dozens of friends. Here’s an example: “Hi, I’m Jenny.

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Building a business culture to deliver the best customer service

Service Untitled

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition. photo by: HiMY SYeD / photopia.

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105 Ways to Put Customers First » Make or Break Moments

Make or Break Moments

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. A great gift for a new business owner or store manager, Put Customers First is just $9.95.

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7 Tips to Cancel with Diplomacy & Grace

Musings of a High-Level Executive Assistant

While waiting, I’m reading articles on my phones and checking in and touching base with someone in Hawaii. We get that bigger and better paying projects come along, but there was also no diplomatic finessing that is the mark of amazing customer service and client relations. And the greater the offense, it must be a phone call.

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Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

The last time I needed the phone number, I looked online. One friend refers you to someone who only has an email address, a generic address like annepottertherapist@mail.com. Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs.

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Reply dave ( @consumersrate ) January 11, 2010 at 4:50 pm I think customers need to trust in you and like you to buy from you. Isn’t that what most of us do when buying services, good, etc? The professor, who is also a gifted public speaker, is also well-received in the “lecture circuit.&# dave´s last blog.

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