Success
JANUARY 30, 2023
To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) FedEx and National Car Rental are great examples of this focus.
Service Untitled
JULY 7, 2010
Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
MARCH 2, 2011
Today’s customers have a strong need for speed. They are as impatient and restless as a group of “desperados waiting for a train,” to quote the country music song title made famous by The Highwaymen. Those emails count in customer service Emails can be an important part of business. When customers.
Laughing all the Way to Work
JULY 12, 2010
I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. 411 Look Up 411.ca
Expert insights. Personalized for you.
273 
Let's personalize your content