Customer Service FAQ Learning Phones 
Success
AUGUST 12, 2021
Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.
Success
JUNE 30, 2021
You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. And if that seems like a lot, it must also cater to consumers who prefer self-service. Be sure to include a FAQ page based on the questions your clients ask most. Team Commitment to NPS.
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Men With Pens
JANUARY 10, 2010
Unlike the person who seems mentally permalinked to 1994, I’m constantly learning new things at a tremendous pace, mostly just because I love it. Too many want to turn this critical aspect of their business over to others, without learning even the slightest part of it. What are the learning lessons?
Men With Pens
MARCH 9, 2010
The last time I needed the phone number, I looked online. We want to learn more about the people we’re going to hire services from. Reply Stacey Cornelius ( @thestudiosource ) March 10, 2010 at 7:53 am A well thought-out website can show your customers you’re tuned into their needs. But it has to be a good site.
Men With Pens
MAY 19, 2010
They work on projects, they do their own customer service, their own customer management, their marketing and networking, their project scheduling, admin and bookkeeping. Turn off the phone while working and don’t answer every call. They have to stay on top of everything. Turn down invitations to go play.
Men With Pens
MAY 9, 2010
How to Write a Corporate Brochure Reply Nancy Hutchins May 10, 2010 at 9:27 pm The questionaire…aka asking questions is the foundation of listening and learning. I also suggest trying to see if they will let you ask the same questions to whoever handles their customer service. Karen Marcus´s last blog.
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