Service Untitled

MAY 10, 2011

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive.

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Service Untitled

SEPTEMBER 21, 2011

The banks aren’t really losing anything because they do make it up at the end, they don’t have to spend the time and money on a foreclosure and sheriff’s sale, and they don’t have to clean or care for another distressed piece of real estate. So what should an organization do?

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Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

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Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

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Office Organization Success

APRIL 24, 2015

If you’re like most solo service professionals you’ll have something at the top (i.e. the narrowest part) of your funnel, which is usually your most expensive one-on-one services, but you won’t have anything in-between. Access your 26-point Online Business Management & Marketing SYSTEMS CHECKLIST .

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Allwork

NOVEMBER 6, 2023

Myth #3: Flexible workspaces are too expensive for small businesses. So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. And so these niche providers of specialists are coming up as well.

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Service Untitled

DECEMBER 6, 2013

Still stores can’t depend on that warm and toasty experience shoppers love as they purchase gifts for their families and friends. Stores need to give customers what they want and make the experience pleasant if they want to see these same people post holiday time. Make customer assistance convenient and quick for shoppers.

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Customer Service Holidays Gifts Purchasing 40

The Small Business Blog

JANUARY 29, 2009

The worst business start-up mistakes by Stefan Töpfer on Jan 29, 2009 Although many people decide to try and realise their dream of starting their own business, unfortunately it often turns into a nightmare for them. It is also generally a big mistake to think that you can save money by under-investing in technology.

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Office Organization Success

MARCH 8, 2010

If you’re like most solo service professionals you’ll have something at the top (i.e. the narrowest part) of your funnel, which is usually your most expensive one-on-one services, but you won’t have anything in-between. Step 2 Record Your Teleclass. Step 7 Promote to Your List. This is the exciting part!

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Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? The customer retains that brand loyalty and re-purchases or re-uses that product or service.

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Customer Service Clothes Purchasing Etiquette 40

Service Untitled

APRIL 14, 2010

Service Untitled The blog about customer service and the customer service experience. Nordstrom “note&# which can be used for any Nordstrom store including online purchases as well as the use at all Nordstrom outlets. The downside of the Platinum card centers around the travel and concierge services.

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Credit Card Customer Service Purchasing Travel 40

Service Untitled

OCTOBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

JANUARY 24, 2011

In Australia, Morgan Research surveyed 448 customers who had made purchases in the last four weeks in the non-food category of retailers. Note the trend of customer trust, loyalty, expertly trained employees, accurate fulfillment and that obsession with customer service. The store scored 90.9

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Service Untitled

NOVEMBER 10, 2010

A company can downgrade or upgrade services as needed without the expense of hiring more seasonal staff. Employee reduction – Outsourcing sets a company free of paying for employee incentives, training, hiring, and providing expensive employee benefits such as health insurance, pension planning, and vacation pay.

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Service Untitled

SEPTEMBER 29, 2011

There are a lot of successful businesses that are not the largest or the least expensive in what they sell. So what makes customer loyalty? Most likely its performance, reliability, offering something different which is worthwhile to the customer, and providing service far above what is commonly expected. There was more.

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Service Untitled

NOVEMBER 5, 2010

Don’t let any customer just walk away, and look for the warning signs. Track customer purchases and note when the customer has reduced their business. The second platform is the expectation of the product or the service itself. Every department has to be available for follow-up. Value client opinion.

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Customer Service Social Media Training AT&T 40

The Small Business Blog

SEPTEMBER 26, 2006

Accountants will set their clients up who have no understanding or interest in bookkeeping/accounting. Whatever method you use to record your income & expenses at the moment, instead simply enter the details on a form on the Payments & Receipts pages of ‘Cashbook’ to record any money paid into or out of your business.

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Stephanie LH Calahan

APRIL 27, 2011

Have a reliable way to understand the expenses and assets that your business has.    In addition, a strong financial process will ensure that you have the ability to know if you are profitable and which services/products to continue or stop.  Service or Product Line.   7 - Customer/Client Service.

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The Small Business Blog

APRIL 21, 2008

Overpaying for target – Do not get carried away and end up paying far above the market value of the target, especially in e-business where it can be easy to over-estimate the value of a company because of the amount of potential you believe to be there. In order for the transition to go smoothly it will require a lot of planning.

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Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The company doesn’t want to bother doing whatever for whatever the relatively low price point they set is, so they implement a minimum service charge. Customer service is one of the many topics.

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Service Untitled

MARCH 17, 2011

Why should an organization strive for an emotional bond or a relationship that transcends the one way road when someone enters your company to purchase a product or a service? It helps me to build short and long-term customer engagement which in turn helps me to turn my customers into actual ambassadors for my services.

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Purchasing Restaurants Gifts Finance 40

Service Untitled

FEBRUARY 15, 2011

At one time only large organizations could afford the expense of customer surveys. Third party companies would construct and conduct the questionnaire, send them out to customers and clients, and tally up the results. Unfortunately, by the time the results came back, the product or the service was outdated.

Purchasing 40

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The Small Business Blog

OCTOBER 17, 2007

A good side effect here is that you will have to look at your expenses and cost again, and may be able to make a judgement if that was good or bad money spent – you know what I mean – the hindsight thing. I used to put it off for months and end up with a frustrating weekend trying to sort everything out. Revolutionary eh!

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The Small Business Blog

OCTOBER 18, 2007

I have known people to go in blindly, purchasing an expensive site, before knowing what their internet strategy is, simply because they are intimidated by technology and a consultant told them that was what they needed. by Stefan Töpfer on Oct 18, 2007 How long is a string? Digg Furl Netscape Yahoo! Digg Furl Netscape Yahoo!

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The Small Business Blog

NOVEMBER 7, 2007

Apple – a customer support nightmare! by Stefan Töpfer on Nov 07, 2007 A few years ago I decided to change over to Apple computers from Windows based computers and up until now it seemed the right decision. I asked if there was a way to speed up my new order, they will try – code for no.

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The Small Business Blog

NOVEMBER 9, 2009

While the Bank of England has lowered the interest rate to the lowest level on record, the banks have doubled the interest they demand from small business owners, up to almost 20% for certain loans – that is a 19.5% the recession is nothing the media hyped up, since you lost your job because of it, you should know; 4.

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The Small Business Blog

FEBRUARY 12, 2008

When you give your fixed quote it isn’t plucked out of the air, but is based on you using your experience and expertise to weight up factors such as how much time it will take you, what value (ROI) it will provide your customer, and the market rate. For your customers and you will be ideally to increase sales.

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Men With Pens

JANUARY 10, 2010

Listening to Experts is Expensive When new business owners believe faulty information they find on the web, it costs them a great deal. How To Promote Your Business On A Budget Reply James ( @MenwithPens ) January 11, 2010 at 7:06 am @Michael – I’m tossed up about that. How could they not know?

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Men With Pens

MARCH 9, 2010

Should you ever be in a situation where you’re trying to explain to someone why getting online is a really, really good idea, tell that person this: People Don’t Use the Yellow Pages Anymore When was the last time you hauled the business directory off the shelf and looked up a business when you needed one? I’m betting it’s been a long time.

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2010 AT&T Email Google 40

Service Untitled

APRIL 4, 2014

Customers aren’t always right, but outstanding customer service representatives who can say yes to correct service issues are more likely to garner support and help an organization recover from mistakes. Some companies repeatedly fail at customer service, because of inconsistencies.

Customer Service 40

Customer Service Medical Purchasing Training 40

Recruit CRM

NOVEMBER 8, 2021

Top 20 Benefits Of An Applicant Tracking System The job of a recruitment agency is two folds, to speed up the whole process of finding and hiring the right talent and to make sure the hired candidate and selected company makes the best fit. You end up with less paperwork and a more organised process.

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Service Untitled

JULY 15, 2010

Service Untitled The blog about customer service and the customer service experience. The saleswoman found a selection Jane loved and worked up an estimate. Less expensive products were offered, but Jane kept coming back to her original choice, and just wanted to think about it. David Copperfield.

Customer Service 40

Customer Service Interviewing Training Expenses 40