Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Service Untitled

APRIL 4, 2014

Customers aren’t always right, but outstanding customer service representatives who can say yes to correct service issues are more likely to garner support and help an organization recover from mistakes. Some companies repeatedly fail at customer service, because of inconsistencies.

Customer Service 40

Customer Service Medical Purchasing Training 40

Allwork

NOVEMBER 6, 2023

Myth #3: Flexible workspaces are too expensive for small businesses. So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. Myth #1: Flexible workspaces are only for startups and freelancers.

AT&T 264

AT&T Environment Travel Restaurants 264

Service Untitled

APRIL 2, 2013

Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help. With repeat customers come recommendations and more customers.

Customer Service 40

Customer Service Social Media Training Expenses 40

Service Untitled

OCTOBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

JANUARY 24, 2011

In Australia, Morgan Research surveyed 448 customers who had made purchases in the last four weeks in the non-food category of retailers. Note the trend of customer trust, loyalty, expertly trained employees, accurate fulfillment and that obsession with customer service. photo credit: joebeone.

Customer Service 40

Customer Service Expenses Purchasing Confidence 40

Service Untitled

APRIL 14, 2010

Service Untitled The blog about customer service and the customer service experience. Nordstrom “note&# which can be used for any Nordstrom store including online purchases as well as the use at all Nordstrom outlets. The downside of the Platinum card centers around the travel and concierge services.

Credit Card 40

Credit Card Customer Service Purchasing Travel 40

Service Untitled

SEPTEMBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? The customer retains that brand loyalty and re-purchases or re-uses that product or service.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it? So how do you go about having one?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

JANUARY 27, 2011

For instance, in the case of Radio Shack when I purchased one of their wireless phones, within two months the phone didn’t work. I felt there was no resolution to my problem, and since that time I have not purchased anything in Radio Shack. Will customers pay extra for superior customer service?

Customer Service 40

Customer Service Phones Purchasing Social Media 40

Service Untitled

JULY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Throughout the book, the author describes what each personality can bring to customers, fellow employees and the sales staff; how they react as managers and what an owner can do to enhance everyone’s best talents.

Customer Service 40

Customer Service Interviewing Training Expenses 40

Service Untitled

NOVEMBER 10, 2010

A company can downgrade or upgrade services as needed without the expense of hiring more seasonal staff. Employee reduction – Outsourcing sets a company free of paying for employee incentives, training, hiring, and providing expensive employee benefits such as health insurance, pension planning, and vacation pay.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40

Service Untitled

NOVEMBER 5, 2010

Customers don’t want to be embarrassed, lectured, corrected, or have an agent express a “know it all&# attitude. Be educated about your products and services through lectures and training sessions so you can be a competent source of information. Correct design mistakes or service interruptions.

Customer Service 40

Customer Service Social Media Training AT&T 40

Small Business CEO

FEBRUARY 27, 2013

These hidden costs involve the recruiting, hiring and training of employees and can have a significant effect on the financial health and bottom line of a company. More importantly, an outsourced HR vendor brings consolidated purchasing power to their negotiations with insurance companies. Benefits Photo via Shutterstock.

Salary 40

Salary Medical Payroll Policies 40

Stephanie LH Calahan

APRIL 27, 2011

Have a reliable way to understand the expenses and assets that your business has.    In addition, a strong financial process will ensure that you have the ability to know if you are profitable and which services/products to continue or stop.    7 - Customer/Client Service. 1 - Financial Management.

Credit Card 100

Credit Card Forms AT&T Purchasing 100

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The company doesn’t want to bother doing whatever for whatever the relatively low price point they set is, so they implement a minimum service charge. Customer service is one of the many topics.

Customer Service 40

Customer Service AT&T Policies Expenses 40

The Small Business Blog

NOVEMBER 9, 2009

Let me spell it out for anyone who really has not got the picture, businesses go bust because: The banks will not lend money to them; Even if they lend the money it is so expensive that it takes any profit out of the deal; They run out of savings. Who the hell made Sugar a Lord anyway any why?

2009 100

2009 2007 2008 2006 100

Men With Pens

JANUARY 10, 2010

Listening to Experts is Expensive When new business owners believe faulty information they find on the web, it costs them a great deal. I guess it depends on the circumstances and size/importance of the purchase. Keep in mind that the article discusses the initial conditions required to be in place for a first-time purchase.

2010 40

2010 AT&T Social Media Twitter 40

Recruit CRM

NOVEMBER 8, 2021

Improved Cost Per Hire We all know most businesses cannot invest hundreds of dollars ongoing through the expensive screening process, every time they have to hire new talent. That's why it's highly significant that the ATS you're choosing is able to provide you with the best customer support, something which is immediate and professional.

Resume 69

Resume Agencies Social Media Interviewing 69