Success
MARCH 24, 2022
Objections: They read you a laundry list of what’s wrong: why the competition is better, your product is too expensive and your customer service is lousy. Oh, and I’m going to fax a poem to you. The following techniques are useful whenever you hear no. Listen fully before you respond. Don’t become defensive.
Service Untitled
OCTOBER 6, 2010
Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.
The Small Business Blog
JUNE 29, 2010
I see many businesses making this mistake), shop around for phone services or use voip instead and so on. The key is to realize that you don’t need those expensive things or waste energy to look like a proper business. Obviously you need a business address for post / faxes etc but is even a live receptionist necessary?
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