Customer Service Expenses Facebook Social Media 
Service Untitled
JULY 31, 2012
Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.
Service Untitled
SEPTEMBER 16, 2013
This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?
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Service Untitled
SEPTEMBER 4, 2013
Better yet, how do we deliver customer service above and beyond; services and products which shoot us out of that “good” box and upward towards the big blue sky of “great”? The task of customer feedback however, has now taken the social technology route – namely Facebook and Twitter.
Catch Friday
NOVEMBER 2, 2010
Companies get curious about the successes that other companies hav experienced with the use of social media and they want to try them out. Twitter is often one of the first social media they use along with Facebook because of the ease of signing up as well as the hype surrounding the two social media.
Service Untitled
JANUARY 27, 2011
In today’s market, customers use online and offline engagement with each other or with a company, and with this avalanche of data, customers make their decision where to shop, how much to spend, and who gives the best service and support. Will customers pay extra for superior customer service?
The Small Business Blog
MARCH 14, 2010
Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Web development as well can be pretty expensive. You want the whole tree." 1 week ago More updates. thanks for your advice.
The Small Business Blog
JULY 20, 2010
Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? People often say to me that their small business doesn’t have a website as it’s too complicated, takes up too much time or is too expensive.
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