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Service Untitled» Blog Archive » Customer service procedures and.

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Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Remember train, train, train. Consider using social media the same way.

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Service Untitled» Blog Archive » The benefits of a process-focused.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes. A customer calls in with an order.

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Interview with Rob Siefker of Zappos – Part 4 of 4

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They’re still mentors. And we have internal up-training and there’s so much you know, things change here all the time so they’re constantly having to absorb information. So as we wrap up, what are some easy things that you think companies can do to improve their customer service? We have some employees that do that.