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Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

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How to act like an adult when you need customer support

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So carrying all of this along to adulthood, let’s assume there is something that compels a person to complain about a product or a service. Bad enough the customer support person has to listen to you being an ass; is it really necessary to bother 35 other people seeking a moment or two of peace in an airport lounge?

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Service Untitled» Blog Archive » Hospitals need better customer.

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Service Untitled The blog about customer service and the customer service experience. Shouldn’t hospitals provide customer service? It has three major goals, and for the first time provided patients with some level of customer service.

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Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

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Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Chairman and CEO Ronald Schaich has stated that the drop in wheat prices last year has been helpful in avoiding any price increases, but claims that the quality of products at Panera are of the highest priority.

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Making better business by exceeding customer expectations

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We have found that consistently great service, honesty, and integrity are very important priorities, and it’s always better to be consistently good rather than great just once in a while. We always leave our bad mood at home, and we provide prompt attention, reliability, knowledge of our product or service, and empathy.

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How emotional intelligence can help the customer experience

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Emotionally intelligent people are able to know and control their emotions to produce higher sales, better productivity, and assume better leadership roles. Therefore when hiring customer service representatives, the ability to respond appropriately makes the difference between acceptable and exceptional.