Remove Customer Service Remove Etiquette Remove Interviewing Remove Report
article thumbnail

Service Untitled» Blog Archive » American consumers report.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. noted the downward trends.

article thumbnail

Service Untitled» Blog Archive » A customer service lesson from a.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

article thumbnail

Service Untitled» Blog Archive » Customer Service in Different.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

article thumbnail

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. Holgate is the Executive Assistant to the President, she also reports to the Director of Human Resources and manages a staff of four.

2010 100
article thumbnail

Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

I suggested it to the person organizing the event so I could help out and work it, but also to meet the direct reports of my CEO and the rest of the team at the headquarter office there. I think along with this question I would also like to know if you have etiquette tips about emailing with the other EA’s on the client side of things.

Attire 40
article thumbnail

Service Untitled» Blog Archive » Good service valued over good food?

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? “I’m very fussy about what I eat, but I also expect good service.