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When customer service defines a business culture

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Culture is how an organization operates whether you chalk it up to customs, attitudes, or etiquette. I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? There are no.

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Service Untitled» Blog Archive » Book Review: The Retail Doctor's.

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Service Untitled The blog about customer service and the customer service experience. The importance of helping employees by using written job descriptions, handbooks for the “don’ts&# of the business, and training that covers the “do&# procedures will ensure employees function as you want.