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45 Professional Development Books to Level Up Your Career and Your Life

Success

The authors also teach you how to become a superconnector yourself, offering advice on practicing habitual generosity and the importance of open communication and Google-proofing your reputation, all of which can help pave your path to success. Excuse Me: The Survival Guide to Modern Business Etiquette By Rosanne J.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

LEADERASSISTANT.COM

In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. You can find the show on Apple Podcasts , Spotify , Google Podcasts , Pandora , and Stitcher. LEADERSHIP QUOTE To say you have no choice is a failure of imagination.

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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Service Untitled» Blog Archive » Customer perks for poor customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on.

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How to effectively complain using social media

Service Untitled

Before the days of Google however, it wasn’t easy to figure out the name of the right level of executive. Here are a few suggestions to make sure you get to the higher tiered customer service representatives: Social media should not just be used as a platform for complaints. photo credit: angermann.