article thumbnail

Has the holiday shopping season started off with quality customer service?

Service Untitled

Hardly sounds like much customer service was going on. Dozens of surveys state that customers will pay more for a better customer service experience. cashmere sweater sale, and who found and purchased 47 inch LED televisions for $199.00. So now statistics and polls get confusing.

article thumbnail

Employ more customer service options to provide a concierge level of excellence

Service Untitled

It’s true that not every company can employ the 24/7 quality phone service of a corporation like American Express, but customers look for the least amount of work they have to do in order to be the happiest with their purchases. In 2011, over 72.6 In 2011, over 72.6

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

article thumbnail

Top 5 Tips for Training Employees on a Budget

The Small Business Blog

Many equipment manufacturers offer free training to companies that purchase their products. If you have close links with customers that have a standardised training routine already in place, consider working with them to train your employees also. Don’t overlook the usefulness of this.

Budget 100
article thumbnail

Zoe Ellis Moore Founder of Spaces to Places | Navigating the Changing Needs of Today’s Professionals: Trends in the Flexible Workspace Industry

Allwork

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. It costs so much with some of this equipment as well. And so these niche providers of specialists are coming up as well.

AT&T 278
article thumbnail

Service Untitled» Blog Archive » Customer focus customizes Rite.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Customers overwhelmingly asked for easy ways to find what they were looking for at any visit. Online shopping has been partnered with drugstore.com to provide more pharmacy service at all different times.

article thumbnail

Expectations For Your Outsourcer to Reduce Your Risk

Small Business CEO

Sadly, the outsourcer failed to purchase software, installing the same copy again and again. Horrendous customer service created productivity issues. The company paid a penalty to exit the contract and had to purchase the unlicensed software, taking a serious hit to profitability. How does equipment get purchased?