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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments. No matter what the service or product, always clearly display every option a consumer can employ to reach out for help.

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Small Business World News Round-up - 2009/11/10

The Small Business Blog

Help Small Businesses Hire Again : In order to ensure that the economic recovery becomes a lasting expansion, the government must enact policy to deal with employment, particularly for small businesses.

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Cheryl Sinclair of Buckle | Putting People at the Heart of Company Culture

Allwork

Follow me on Twitter. So, I started at Enterprise Rent-A-Car, where I thought they had an amazing training program that for me led the Foundation for Business Knowledge, Customer Service, and inclusion. And then make sure that your policies and practices begin to align to that in a very intentional way. Cheryl Sinclair.

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