Customer Service Equipment Negotiating Policies 
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Small Business CEO
JULY 6, 2011
One company outsourced its IT, negotiating excellent rates. Horrendous customer service created productivity issues. Policies and Procedures. How does equipment get purchased? Did you sign up for outsourcing figuring you could forget about IT? Ignore the management of IT at your own risk.
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