article thumbnail

Raise your hand if you like automated phone message systems…

ProAssisting Blog

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Download our free white paper, "Defining Assistant Excellence". Share it with others.

Phones 500
article thumbnail

Why Shoppers Choose to Use Chat Features

Small Business CEO

Lauren Freeman, President of the e-tailing group (a niche e-commerce consultancy), published a white paper to share the findings of consumer rationale for using chat. Instantaneous responses in real-time are much preferable to the wait time of alternative email or phone options.