Consumer Reports’ naughty and nice list for holiday shoppers
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NOVEMBER 24, 2010
Orvis which offers a toll-free number without a complicated, automated menu system. Also Orvis offers live chats, email questions, and a guaranteed response time of two hours or less. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period.
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