Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice? What do they say?

Phones 100

Phones Customer Service 2009 2008 100

The Small Business Blog

JUNE 1, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? If you are distracted by your telephone or personal email account, turn them off! You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

Success

MARCH 4, 2024

Essentialism: The Disciplined Pursuit of Less By Greg McKeown You won’t fulfill your dreams, change the world or make an impact if you’re simply reacting to everyone else’s expectations and requests through a bombardment of emails, meetings, calls and commitments. This isn’t the way it has to be, or even the way it always was,” Dignan writes.

UPS 290

UPS Social Media Etiquette Health 290