Remove Customer Service Remove Email Remove Gifts Remove Reference
article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The prospect is now a patient and has referred dozens of friends. These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Or in sales-speak, they optimized their customers’ experience. These steps can help you deliver superb customer service.

Email 265
article thumbnail

How the Best Hotels Win Repeat Bookings

The Small Business Blog

Help and encourage your staff to be experts in the hotel’s services and customer services. Send a thank you email a day after they make a reservation, and deliver personal customer service that makes them feel appreciated from the moment they check in. Tempt people back with discounts or freebies.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Building a business culture to deliver the best customer service

Service Untitled

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition. photo by: HiMY SYeD / photopia.

article thumbnail

How to Launch (and Maintain) a Successful E-Commerce Business

Success

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Email strangers to ask if you can set up a five-minute call. does it plug into email marketing platforms, marketing apps, or your customer relationship management (CRM) system?

article thumbnail

7 Tips to Cancel with Diplomacy & Grace

Musings of a High-Level Executive Assistant

No word about being late or needing to reschedule, until we received an email 24 hours later. We get that bigger and better paying projects come along, but there was also no diplomatic finessing that is the mark of amazing customer service and client relations. A good sign. Except they never call.

Phones 40
article thumbnail

Three Reasons You Need to Convince Newbies They Need a Website.

Men With Pens

One friend refers you to someone who only has an email address, a generic address like annepottertherapist@mail.com. Would you search online for Anne Potter before writing her an email? People are seriously fed up with lousy customer service. They emailed me “You’ll have to buy from Amazon&#.

2010 40
article thumbnail

Why You Should Travel Back Through Time | Men With Pens

Men With Pens

In fact, a friend of mine wrote out that last post by hand in blue and gold pen as a gift to me. The Hell with Customer Service or Support Reply Vlad Dolezal ( @VladDolezal ) February 22, 2010 at 6:46 am Funny, I just did the same recently with my own blog. I have it hung on my wall. I look at it every day. Leave a Comment!

Travel 40