Remove Customer Service Remove Email Remove Facebook Remove Restaurants
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or what about an elegant restaurant that has a dress code prohibiting shorts? Instead of turning someone away, a restaurant staffer escorts him to a private closet that has “loaner pants.” A couple of hours later, the happy patron pays his $200 tab; he will return to the restaurant nine times the next year. Do your homework.

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Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant. Join my email list here if you want to get an email when a new episode goes live.

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Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

LEADERASSISTANT.COM

LEADERSHIP QUOTE If service is beneath you, leadership is beyond you. CONNECT WITH JODI Jodi on LinkedIn Jodi on Facebook Book recommendation -> Living Loving and Learning by Leo F. Join my email list here if you want to get an email when a new episode goes live. You can email me at podcast@leaderassistant.com.

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Ep 221: Jennifer Chamberlin on Working From Home and Seeing Yourself as More Than Just an Assistant

LEADERASSISTANT.COM

John Quincy Adams CONNECT WITH JENNIFER Jennifer on LinkedIn My Bilingual VA Website Instagram Facebook Twitter ABOUT JENNIFER Jennifer Chamberlin launched My Bilingual VA in 2016 after working as a Personal / Executive Assistant in Paris for 15 years. Join my email list here if you want to get an email when a new episode goes live.

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Ep 215: Kathleen Burns Kingsbury on Changing Your Money Mindset and Negotiating for What You Deserve

LEADERASSISTANT.COM

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

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Back to the basics for customer service

Service Untitled

Is it really poor customer service or do we as consumers expect too much? Do people really boycott businesses and restaurants the first time we feel we are treated poorly? I would like to think in the ensuing 25 years that customer service has evolved into an appreciation of the customer and her business.

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Why Blindly Following the Rules Is a Mistake

Eat Your Career

The other night, my parents and I hit a local restaurant for happy hour. In this instance, it was at the expense of exceptional customer service. I’m talking about more than customer service now. Our entire customer service experience would have felt different. Share this on Facebook.