Remove Customer Service Remove Email Remove Expenses Remove Social Media
article thumbnail

Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

But they are time-consuming and expensive. And build them out for every type of media you may one day use. That includes banners of various sizes for social media as well as templates for brochures, catalogs, newsletters for your email marketing strategy —anything you may conceivably use as your business grows.

article thumbnail

Is customer service more about loyalty or preventing frustration?

Service Untitled

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? Avoid loss by targeting customers who may be leaving and look for ways to keep them before they run over to the competition.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

When businesses decide to neglect customer service

Service Untitled

Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.

article thumbnail

Essential Systems for Entrepreneurs

Jen Lawrence

We go from day-to-day fielding emails, doing our best to stay on top of our task list, and hoping we’re piecing everything together correctly. Email, Calendar, Task Management, Document Management, Password Database. Bookkeeping, Invoicing, Expenses, Accounting, Taxes. Email Marketing, Social Media, Website.

Legal 52
article thumbnail

Essential Systems for Entrepreneurs

Jen Lawrence

We go from day-to-day fielding emails, doing our best to stay on top of our task list, and hoping we’re piecing everything together correctly. Email, Calendar, Task Management, Document Management, Password Database. Bookkeeping, Invoicing, Expenses, Accounting, Taxes. Email Marketing, Social Media, Website.

Legal 52
article thumbnail

Customer service expectations for the medical community

Service Untitled

Customer service and expectations have changed the genre of urgent care as well as routine medical services. Frederick Newell, author of Loyalty.com says if you “save customers time, you’ll often beat the competition by lowering “time costs.&# At a local.

Medical 40
article thumbnail

Brick and mortar stores can still outdo Amazon with ‘Amazon Can’t Do That’

Service Untitled

Stores need to give customers what they want and make the experience pleasant if they want to see these same people post holiday time. If the shoppers’ experiences wind up with poor customer service, it’s apt to show up quite quickly on social media, and that could end up in a long run to recovery.