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Service Untitled» Blog Archive » Customer service procedures and.

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Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. Remember train, train, train. At a local.

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Interview with Rob Siefker of Zappos – Part 4 of 4

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We used to have every twice a year, once a year, whatever, HR would email all the leadership teams so all the managers from all the different departments and stuff, and say okay, it’s review time and everybody gets an email of the most up–to–date review form and all that stuff. They’re still mentors. It’s a little different.