Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

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Customer Service Etiquette 2006 2009 40

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

I sat at my kitchen table watching my phone blow up while people were emailing and IM’ing me all at the same time wanting to know why they couldn’t get on the call. I am copied on highly confidential information and I read emails that seem to be written in a new language – sales speak. Thank you so much for your email!

Attire 40

Attire Etiquette Clothes Time Zones 40

Step It Up VA Coaching

OCTOBER 25, 2012

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. ” When sending emails to your client, take the time to address them by name, like “Hi, Susan,” or “Dear Jim.” and proof your email before you send it.

Customer Service 100

Customer Service Gifts Purchasing Etiquette 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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2008 Customer Service Cubicle Google Docs 100

Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Some of my colleagues send thank you notes by email, but I prefer to write them by hand. Realtor follow-ups keep customers The follow-up in real estate transactions can make or break.

Customer Service 40

Customer Service Etiquette Business Cards 2010 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

OCTOBER 6, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.

Customer Service 40

Customer Service Fax Etiquette AT&T 40

Service Untitled

AUGUST 12, 2010

Service Untitled The blog about customer service and the customer service experience. When you have hired the right people, and your employees know how to make customers feel important, customers keep coming back. Always apologize to the customer.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Make sure to enter the caller’s name, phone number, and/or email address. In a Manhasset store, lights went out during a freak storm.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. It’s not just something that the customer service department does.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

JUNE 22, 2010

Service Untitled The blog about customer service and the customer service experience. Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?

Customer Service 40

Customer Service AT&T Etiquette Training 40

Service Untitled

FEBRUARY 26, 2009

Service Untitled The blog about customer service and the customer service experience. I write about working with angry customers fairly regularly and have a category devoted to it , but it is still a challenge to work with angry customers.

Customer Service 40

Customer Service Etiquette AT&T 2007 40

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.

Credit Card 40

Credit Card Customer Service 2009 Travel 40

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

JULY 5, 2011

As a brick and mortar establishment, it all adds up to improving and perfecting customer service. Have in-store promotions and special sales or previews for customers who have been loyal and continue to shop in your store. Just make it special so your customers will remember you. Have you ever walked into the Apple store?

Customer Service 40

Customer Service Holidays Promotion AT&T 40

Laughing all the Way to Work

JULY 12, 2010

Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word?? Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc.

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2010 Interviewing Time Zones IAAP 100

Service Untitled

FEBRUARY 29, 2012

We used to have every twice a year, once a year, whatever, HR would email all the leadership teams so all the managers from all the different departments and stuff, and say okay, it’s review time and everybody gets an email of the most up–to–date review form and all that stuff. It’s a little different. We used to do that.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Make or Break Moments

FEBRUARY 1, 2010

But what if you are trying to build a relationship via email or through an online customer instant message? I didn’t find a lot on the Internet to answer that question – sure would love your thoughts – but I did find an old article by Darren Rowse on Problogger offering IM Etiquette tips.

Customer Service 100

Customer Service 2010 2009 2008 100

Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?

Customer Service 40

Customer Service Travel Policies AT&T 40

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. Customer service must go above and beyond what the end-user might expect. L.L.Bean ranks #1 in customer service L.L.

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Interviewing Customer Service 2010 Etiquette 40

Success

MARCH 4, 2024

Essentialism: The Disciplined Pursuit of Less By Greg McKeown You won’t fulfill your dreams, change the world or make an impact if you’re simply reacting to everyone else’s expectations and requests through a bombardment of emails, meetings, calls and commitments. Excuse Me: The Survival Guide to Modern Business Etiquette By Rosanne J.

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UPS Social Media Etiquette Health 212