Remove Customer Service Remove Education Remove Holidays Remove Purchasing
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‘Tis the season to rev up the customer service

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Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The average holiday shopper will spend 15 hours this season shopping for presents.

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Bringing more customer service strategies to traditional shopping stores

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By 2014, consumer purchases using e-retail is expected to exceed $249 billion. Primarily the best defenses against customers sitting in front of their computers and buying products is to compete in price, selection, and customer service. Consumers know prices, know products, and know good service.

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Customer service actions to guarantee repeat business

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Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy? Customers and clients always like to be recognized. I like to educate customers using newsletters and reports. Never forget to ask your customers about your customer service.

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Customer service actions to guarantee repeat business

Service Untitled

Even if you decide to send a holiday greeting, why not tie a small candy cane, a bell with a ribbon, or even a sealed piece of festive candy? Customers and clients always like to be recognized. I like to educate customers using newsletters and reports. Never forget to ask your customers about your customer service.

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Don’t forget to say thank you for your business

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If you run a bakery where you design the fanciest of wedding cakes, why not purchase stationery to reflect the elegance of your product? In real estate, I design my thank you notes to reflect Keyes Real Estate Services with a hint of additional personalization to make it uniquely me. It is not just customers who need to be thanked.

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To Sell is Human Summary and Review

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Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.

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Introducing the SUCCESS 125

Success

Amy Astaraee received her bachelor’s degree in electrical engineering, but her passion for artistry and design further motivated her to continue her education and become an accredited jewelry professional. The University of Attitude, founded by Glenn Bill, is the world’s #1 source for attitude education, development and engagement.

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