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The Evolution of CRM

Productivity Bits

These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. A CRM system can create, record and effectively manage order fulfillment data such as transaction documents, sales orders, invoices, purchase orders and credit notes.

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Weekend Reading: My fav’s from this week: 1/08/10 Reply Chris Garrett ( @chrisgarrett ) January 11, 2010 at 6:19 am You don’t have to know or like someone to buy a commodity, or even buy their ebook, but if you are looking for a long term business relationship where you are going to work closely with someone, heck yeah you have to like them!

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