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The Evolution of CRM

Productivity Bits

These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. Often, CRM includes a system to generate ‘cases’ – issues reported by the customer which require an investigation to prevent reoccurrence.

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Clever Marketing by Kitchen Table Business | THE SMALL BUSINESS BLOG

The Small Business Blog

Bookkeeping for Small Business » « Previous Entries This entry was posted on Thursday, October 11th, 2007 at 3:15 pm and is filed under DIY Business , Home Business , Marketing/PR , Small Business / SOHO , bootstrap , market and sell. « Cynicism rules, tell them what’s in it for you.

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Weekend Reading: My fav’s from this week: 1/08/10 Reply Chris Garrett ( @chrisgarrett ) January 11, 2010 at 6:19 am You don’t have to know or like someone to buy a commodity, or even buy their ebook, but if you are looking for a long term business relationship where you are going to work closely with someone, heck yeah you have to like them!

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