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Etiquette

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Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

LEADERASSISTANT.COM

JULY 2, 2023

In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.

2013

2013 Etiquette Restaurants Customer Service

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Service Untitled» Blog Archive » Internal customer service counts too

Service Untitled

APRIL 22, 2010

Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.

Customer Service

Customer Service International Etiquette 2010

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Service Untitled» Blog Archive » Excellent customer service.

Service Untitled

JANUARY 29, 2010

Service Untitled The blog about customer service and the customer service experience. She based her decision on his excellent customer service. How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the.

Customer Service

Customer Service Etiquette 2010 2006

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Service Untitled» Blog Archive » Customer service procedures and.

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. If you’re still in the Stone. At a local.

Customer Service

Customer Service Social Media Mentoring Etiquette

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Service Untitled» Blog Archive » Customer Service in Different.

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

Customer Service

Customer Service Etiquette 2006 AT&T

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Service Untitled» Blog Archive » Customer appreciation.

Service Untitled

MAY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Some of my colleagues send thank you notes by email, but I prefer to write them by hand. Realtor follow-ups keep customers The follow-up in real estate transactions can make or break.

Customer Service

Customer Service Etiquette Business Cards 2010

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Service Untitled» Blog Archive » Advantages of using customer.

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

Customer Service

Customer Service Expenses Purchasing Etiquette

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Service Untitled» Blog Archive » Call Your Competitors

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. It’s not just something that the customer service department does.

Customer Service

Customer Service Etiquette 2006 2009

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Service Untitled» Blog Archive » Attitude makes the difference in.

Service Untitled

OCTOBER 6, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.

Customer Service

Customer Service Fax Etiquette 2010

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Service Untitled» Blog Archive » Customer retention strategies to.

Service Untitled

AUGUST 12, 2010

Service Untitled The blog about customer service and the customer service experience. When you have hired the right people, and your employees know how to make customers feel important, customers keep coming back. Always apologize to the customer.

Customer Service

Customer Service Etiquette 2010 2006

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Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

Customer Service

Customer Service Office Depot Purchasing Etiquette

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Service Untitled» Blog Archive » Starbucks kicks customers out in.

Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Make sure to enter the caller’s name, phone number, and/or email address. In a Manhasset store, lights went out during a freak storm.

Customer Service

Customer Service Etiquette 2010 2006

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Service Untitled» Blog Archive » How to use a customer.

Service Untitled

JUNE 22, 2010

Service Untitled The blog about customer service and the customer service experience. Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs.

Customer Service

Customer Service Purchasing Etiquette 2010

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Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

Customer Service

Customer Service Etiquette Phones 2006

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Service Untitled» Blog Archive » Create a vision for excellent.

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?

Customer Service

Customer Service Etiquette AT&T 2010

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Service Untitled» Blog Archive » Track Contact Volume

Service Untitled

APRIL 2, 2009

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume?

Customer Service

Customer Service Etiquette 2006 2009

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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

Customer Service

Customer Service Social Media Credit Card Etiquette

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Service Untitled» Blog Archive » Jet Blue flies high with customer.

Service Untitled

MARCH 15, 2010

Service Untitled The blog about customer service and the customer service experience. On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.

Credit Card Customer Service 2009 Travel

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Service Untitled» Blog Archive » The Angriest Customers

Service Untitled

FEBRUARY 26, 2009

Service Untitled The blog about customer service and the customer service experience. I write about working with angry customers fairly regularly and have a category devoted to it , but it is still a challenge to work with angry customers.

Customer Service

Customer Service Etiquette AT&T 2006

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Service Untitled» Blog Archive » Spirit Airlines' customer.

Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?

Customer Service

Customer Service Travel Policies AT&T

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Service Untitled» Blog Archive » Interview with John Falcone of.

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. and after a quick email exchange, John was nice enough to agree to an interview. Customer service must go above and beyond what the end-user might expect. L.L.Bean ranks #1 in customer service L.L.

Interviewing Customer Service 2010 Etiquette

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Service Untitled» Blog Archive » Call Abandonment Basics

Service Untitled

OCTOBER 21, 2009

Service Untitled The blog about customer service and the customer service experience. These companies generally don’t place a huge emphasis on phone-based customer service and want to reduce the cost of the customer service they provide. email, web, etc.). email, web, etc.).

Customer Service

Customer Service Phones Promotion AT&T