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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

Email 279
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Ultimate travel itinerary

Practically Perfect PA

The airline emergency and customer service numbers. Included with the travel itinerary you should have the following as separate documents: Maps and directions for all hotels and meeting points. Remember to print off the itinerary and additional documents for your Director. Why should you attend Assist Travel?

Travel 100
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The Evolution of CRM

Productivity Bits

These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. A CRM system can create, record and effectively manage order fulfillment data such as transaction documents, sales orders, invoices, purchase orders and credit notes.

Suppliers 100
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Top 5 Ways of Being More Efficient in Business

The Small Business Blog

Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. Use WinWeb ’s Online Calendar and Online Document Store to cut down on physical waste. Be ruthless with your filing. If you have additional tips, please share them in the comments section.

2007 100
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Top 5 Tips for Writing a Staff Handbook

The Small Business Blog

Make sure you include a disclaimer stating that the handbook is not a legal document. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it! Digg Furl Netscape Yahoo!

2007 100
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Good Business: A Reputation of Integrity

The Small Business Blog

Re-evaluate all print materials including small business advertising, brochures and other business documents making sure they are clear, precise and professional; most important make sure they do not misrepresent or misinterpret. Do what you can to reclaim any lost business by honoring all commitments and obligations.

2007 100
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Reducing Overheads Can Save A Business | THE SMALL BUSINESS BLOG

The Small Business Blog

Shop around : Make sure you are getting the best deals from all you suppliers- right down to your electricity, broadband and gas bills. If your business has an inventory make sure you source the best suppliers at the right price, and don’t be afraid to haggle ! Digg Furl Netscape Yahoo!

2010 100