Customer Service Definition Policies Training 
All Things Admin
JANUARY 8, 2024
Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Policy – A rule or guideline set by your company that all employees are expected to follow. Explore all of our systems and procedures development options!
Eat Your Career
AUGUST 28, 2023
Just kidding…It’s not quite there yet, but you can definitely see the potential. Huge time savings are definitely possible with Artificial Intelligence, but most of us won’t experience that immediately. Follow your organization’s policies and don’t share any private information, whether personal or business-related.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Liberal return policy. B&H places a premium on customer loyalty, which is why they have a liberal return policy.
Make or Break Moments
DECEMBER 18, 2009
I am not a happy customer right now. I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. How often do we follow the rules and policies to a tee and make our customers suffer the consequences?
Service Untitled
NOVEMBER 6, 2009
Service Untitled The blog about customer service and the customer service experience. Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Staying in touch with the customers. Focusing on management.
Energage
JUNE 3, 2016
Be aware that altering old leadership paradigms is often easier said than done, requiring new training, mindsets, behaviors, peer support groups, and job rotations to be as successful as possible. Take special note of any long-standing policies or practices that are ingrained in the organization and in people’s minds.
Expert insights. Personalized for you.
52 
Let's personalize your content