article thumbnail

Take lessons from the leaders in customer service

Service Untitled

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

article thumbnail

Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

Just kidding…It’s not quite there yet, but you can definitely see the potential. Huge time savings are definitely possible with Artificial Intelligence, but most of us won’t experience that immediately. Follow your organization’s policies and don’t share any private information, whether personal or business-related.

Skills 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Policy – A rule or guideline set by your company that all employees are expected to follow.

article thumbnail

Top 6 Secrets To Great Customer Service

Small Business CEO

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

article thumbnail

Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Liberal return policy. B&H places a premium on customer loyalty, which is why they have a liberal return policy.

article thumbnail

Why the over 50s are leaving the workforce in huge numbers

Workplace Insight

In our latest research , which has just been made available online as a policy briefing note, we have taken the deepest dive yet into rising economic inactivity among the over-50s and what it means for the economy using the most recent UK Labour Force Survey (LFS) data. Implications and policy challenges. So what’s going on?

article thumbnail

Don't Make Your Customers Feel Stupid

Make or Break Moments

I am not a happy customer right now. I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. How often do we follow the rules and policies to a tee and make our customers suffer the consequences?