Customer Service Definition Policies Purchasing 
Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
Small Business CEO
NOVEMBER 2, 2010
Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.
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Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Liberal return policy. B&H places a premium on customer loyalty, which is why they have a liberal return policy.
The Small Business Blog
MAY 13, 2010
Policies, recessions and unemployment aside, people lost faith in him and the moment that happens, whether you are a businessperson or a politician, you are in trouble. I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. What was his main problem?
The Small Business Blog
OCTOBER 2, 2007
Having looked into the options we have decided to purchase the Interwatch Security system. Gaining experience perhaps.but definitely not something that we can totally rely on for financial stability or freedom… Emily Coltman Said on May 30th, 2008 at 12:48 pm Who was it said, that if you win the rat race, you’re still only a rat?
Men With Pens
JANUARY 10, 2010
I guess it depends on the circumstances and size/importance of the purchase. Definitely gave me something to chew on throughout the day. Keep in mind that the article discusses the initial conditions required to be in place for a first-time purchase. Liking the author doesn’t factor into that first purchase anywhere.
Men With Pens
NOVEMBER 17, 2009
One road is definitely easier, less risky and may give you security and make your mama happy, and the other is bumpy, sometimes dark and spooky (the kind of road your mama told you to NEVER go down), but if she never went down it, how would she know what’s on the other end? You can only decide that for yourself. Friar´s last blog.
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