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Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Process – A series of interrelated steps or activities designed to achieve a specific outcome.

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Benchmarking Customer Expectations - What’s the Right Yardstick?

Small Business CEO

Maybe you look at maximizing revenue per full-time employee, increasing first call resolution in your contact center or IT expense as a percent of revenue. Your customers, whether they are consumers or businesses, rarely measure you against others in your industry. Make it easy for your customers, according their definition of easy.

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How Working From Home Can Work For You

The Small Business Blog

While your competitors have to pay out for expensive office space that they don’t need as clients dry up, your business can continue to thrive. An ideal example of people in this category are parents, childcare is hugely expensive and allowing people the flexibility to work from home means you can gain the staff others are missing out on!

2007 100
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Women In The Workplace

The Small Business Blog

There were two very definitive sides in this debate; the small businesses saying they can’t afford to pay maternity allowance or cover when mothers have to look after their children, and women on the other hand arguing that to refuse a woman a job on the grounds that she may become pregnant is against the law. Digg Furl Netscape Yahoo!

2007 100
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Small Business Start-Up Idea – Sign-Making Service | THE SMALL.

The Small Business Blog

The costs will vary greatly depending on your needs – machines that make neon signs for a bar will be more expensive than if you are making wooden estate agent signs. The rest of your expenses will be related to promoting your website. The overall set-up cost could be from five to ten thousand pounds. Digg Furl Netscape Yahoo!

UPS 100
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Collaborating With The Enemy: Competitive Advantage? | THE SMALL.

The Small Business Blog

• Need to collectively drive people to an area – Whether at trade shows or organizing events, customers may be more inclined to come if they can “kill two birds with one stone” • Your competitor might want to buy your business – An acquirer would likely approach a company that they are familiar with and want to work with in the future.

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Reducing Overheads Can Save A Business | THE SMALL BUSINESS BLOG

The Small Business Blog

These key ways to reduce overheads should definitely ne considered when starting a business, or when a business goes through a time of financial hardship. I see many businesses making this mistake), shop around for phone services or use voip instead and so on. Digg Furl Netscape Yahoo!

2010 100