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Celebrating National Customer Service Week by honoring the best

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It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Tour of Zappos HQ

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Some interesting tidbits from the tour: All employees go through Customer Loyalty Training and are taught how to use the company’s various systems. That way, when the holidays come around, every employee can pitch in during their down time or if they want, work some overtime, and help out. The vending machine is $0.25

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