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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”. Companies would record customer support calls to ensure customer satisfaction and use them for future employee training. Social security number. Company passwords.

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