Remove Credit Card Remove Download Remove Interviewing Remove Organization
article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Question: Where are the other ones?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Click “read more&# to read the interview. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes. We’re not looking only at our competitors in the credit card industry. This is the final part of the interview with Doria.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

article thumbnail

Ep 243: Nicole Grinnell on Delegation and Unlocking Your Productivity Potential

LEADERASSISTANT.COM

THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible. I’m sure in that time, and in childhood, it’s called bossy, but I think I was just kind of leading and organizing.

AT&T 72
article thumbnail

Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. She started with the very basic questions and answers customers would repeatedly ask her and has been adding more ever since.

article thumbnail

Beyond Books: Building Multiple Streams of Income

Andrea Kalli

Informational teleseminars, in-depth interviews, or live presentations can also be recorded and sold as a CD or downloadable MP3 file. If you expect to generate more than $2,000 a month in online sales, consider getting your own merchant credit card account and setting up a shopping cart system.