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Is your customer service “naughty” or “nice?”

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Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. The same kind of question arises when an organization charges less for a product online than if you actually walked into the store?

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Internet retailers should capitalize on customer service

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Customers are definitely interested in low competitive prices, but if you’re a small to medium company, there’s going to be a problem competing with the large companies, so the focus is going to have to fall on customer service if you’re going to survive. photo credit: rafaeldesigner.

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Do consumers who spend more get better service?

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If 60% of customers tell their friends of a bad experience, 31% share their experiences on Facebook and other social media, and 20% write reviews, we definitely need a positive service recovery when our most sophisticated technology fails to remedy a customer’s displeasure.

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Consumers willing to pay more for good service

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A recent survey conducted by American Express shows Americans demanding better customer service as compared to last year. Statistics showed 70 percent of consumers willing to spend 13 percent more for “WOW&# service as compared to 2010 when only 55 percent of consumers were only willing to spend 9 percent more.

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How to Pick the Right CRM Software for Your Business

Small Business CEO

For those who are unfamiliar, CRM software helps a company manage their interactions with customers and clients. The software helps to organize all business processes by making sure every department is in line which the other. Help manage existing client and customer relationships. There we go; that’s better.

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Building respect as part of your company culture

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Out of the top industries which include airlines, banks, cell phone services, credit cards, hotels, insurance firms, internet providers, investment companies, medical insurance, and retailers, consumers ultimately choose good customer service over low prices. So what makes a company really shine?

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Work-Life Balance 2.0 and Small Business | THE SMALL BUSINESS BLOG

The Small Business Blog

As more and more people work from home, it is no longer necessary to move to the big city to earn a living and pay inflated prices for the privilege. Carnival of Money, Growth and Happiness #21 | Credit Card Lowdown Said on October 29th, 2007 at 8:17 pm [.] Organize Your Life Carnival #18 Said on December 5th, 2007 at 3:09 pm [.]

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