Customers Rock!

JANUARY 24, 2012

Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). In order to answer this question, one must consider the true cost of managing a social media program. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media.

Social Media 100

Social Media Verizon Customer Service 2012 100

Worxbee

MARCH 22, 2021

They can lower their costs, for example, by not needing as much office space. This Build Remote article reveals a list of companies that are sticking with remote work, with big names such as Twitter, JP Morgan, Verizon, and Deloitte among them. . Time to re-think assistant roles.

Verizon 52

Verizon Environment Skills Resume 52

Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation. photo credit: jeamariemarien.

Customer Service 40

Customer Service AT&T Self Esteem Verizon 40