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Don’t hold back AT&T customer service agent

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Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien. photo credit: jeamariemarien.

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Service Untitled» Blog Archive » Employee engagement is a force.

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Service Untitled The blog about customer service and the customer service experience. It is much more cost-effective to encourage job security, stability, and career growth in this troubling economy than it is just to offer employees raises. Great thoughts!