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The Ultimate Customer Compliment

Customers Rock!

Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. The Ultimate Customer Compliment. And it’s a great statement on customer service. It’s hilarious.

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Getting what you pay for: How Amazon’s membership fee retains customer loyalty

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Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. Even as fuel and transportation costs have increased, the price of Prime has remained the same for nine years. And why does this happen? In the Jacksonville, Fla.