Small Business CEO

JANUARY 25, 2010

If your customer is comparing you to other vendors of your type, they may be unhappy with your service and are starting to shop. If you manage an internal support organization like Information Technology, Human Resources or Finance, re-visit your internal benchmarks. Allow employees to update their information online.

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Credit Card Customer Service PDF Phones 40

Small Business CEO

JULY 6, 2011

Horrendous customer service created productivity issues. It may be cost-effective to bring some functions in-house. Discussions should include business benefits, costs and risks. If it’s everyone, is that driving up your costs? Ignore the management of IT at your own risk. Your needs will change over time.

Purchasing 40

Purchasing PDF Negotiating Equipment 40

Small Business CEO

MAY 5, 2010

New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system. It may also hurt existing customer relationships.

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Fax Payroll PDF Negotiating 40

Small Business CEO

DECEMBER 15, 2009

Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Instead, for example, a resolution of “request service&# can automatically create a ticket in the maintenance system.

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Expenses Equipment Payroll Customer Service 40

The Small Business Blog

NOVEMBER 13, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? serviced apartment is a type of furnished, self-contained apartment designed for short-term stays.

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