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The golden rules of customer loyalty

Service Untitled

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. To add to the best product or service we can supply, can we then deliver more?

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Getting what you pay for: How Amazon’s membership fee retains customer loyalty

Service Untitled

Say it anyway you want, but the best part of any kind of loyalty program is the money a customer saves versus the cost of the rewards’ programs. Even as fuel and transportation costs have increased, the price of Prime has remained the same for nine years. And why does this happen? In the Jacksonville, Fla.

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Is customer satisfaction exploited by the fine print?

Service Untitled

Apparently tickets had been passed out at midnight, and because George was not there at the time, the same television would now cost him $80 more. So are we now forced to hire a lawyer to read the fine print for retailers’ holiday sales? When he arrived, however, all of the televisions were sold. photo credit: Chamber of Fea.

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Service Untitled» Blog Archive » Spirit Airlines' customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Do toll-free numbers help customer service?

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Why You Should Travel Back Through Time | Men With Pens

Men With Pens

The Hell with Customer Service or Support Reply Vlad Dolezal ( @VladDolezal ) February 22, 2010 at 6:46 am Funny, I just did the same recently with my own blog. How to Cut Your Losses and Move On – Sunk Costs Reply Ben Bush ( @benbush ) February 22, 2010 at 7:33 am I know what mean about reading over long-forgotten posts.

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Listening to Experts is Expensive When new business owners believe faulty information they find on the web, it costs them a great deal. Like I told someone last week: “If you don’t know the first thing about automobiles, a tuneup might cost you $2500.&# But why would they doubt you? Nothing good would have come from it.

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