article thumbnail

How to deal with angry online customers

Service Untitled

Here are a few suggestions: Always start out with a FAQ. Begin the process as soon as possible, and if you don’t have an immediate solution, then follow-up with an email or phone call as soon as you do. Simple ways to survey customers Rarely will our customers confide in us. Communicate with your customers.

article thumbnail

Project Managment Planning Time | Men With Pens

Men With Pens

You’ll be able to commit and complete in full confidence. Also, at offices, where phone rings, someone knocks on the door, a client wants to talk to you, because she’s come across some unprecedented problem, etc this can become a problem too. And then, you’ll be managing your project properly.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Drive-By Website Critique Service : Denver Motorcycle Lawyer | Men.

Men With Pens

James pointed them out, sounding more confident than Kelly felt. Confidence. I’m dying to dial that phone number,&# James pointed to the sign above the receptionist’s desk. No problem,&# James whispered back, covering the phone with a hand. This is it. It’s full of signs.&# Maybe even a touch of arrogance.

2010 40
article thumbnail

The Crucial Secret to Great Marketing | Men With Pens

Men With Pens

We’re not confident enough. We’re not confident in our writing, in our own products, and in our own value. The Secret Marketing Skill that Packs a Punch That’s the secret – confidence. When I see good marketing, I see confidence. So how do you get the confidence to market well? They’ll love you for it.

article thumbnail

Why You Don't Need to Mimic Someone Else's Fame | Men With Pens

Men With Pens

People listen now…’ Definitely confidence issues for me. As if getting them on the phone is too expensive, like it used to be. Because even today (sigh), it is too expensive for me to get hundreds of people on the phone every day. Anyway, great post – I’m off to check your blog. Perfect phrase.

2010 40
article thumbnail

Did You Reach Your NaNoWriMo Goal?

Men With Pens

Michael Connelly could rewrite the Santa Monica phone book and it’d be a bestseller. To sum up, Before NaNo I was apologetic about it, but now I’m confidently e-mailing complete strangers, thanks to NaNo’s group Goal setting and the massive momentum surrounding it. It’s their name that sells the book.

Goals 40
article thumbnail

Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

The guy writes with confidence and authority. HTC Droid Eris Phone Reply Eric C ( @onviolence ) January 11, 2010 at 6:38 pm I feel like this post had two points, so I’m going to discuss the main one about “Like&# Vs. “trust&# It goes to the old truism, it isn’t what you know, it is who you know.

2010 40