Remove Confidence Remove Customer Service Remove Holidays Remove Purchasing
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Counting down holiday shopping days: Great customer service needed

Service Untitled

The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. What we don’t like however, are problems with the merchandise or services we purchase. For many shoppers, the local mall is the venue of choice for holiday gifts.

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Improving the online holiday shopping experience

Service Untitled

The holiday campaigns have begun; sales all over television, billboards, and online social media. If a company can’t figure out the difference between “affect&# and “effect&# or “wrote&# and “written,&# it doesn’t inspire my confidence. So as a seasoned shopper, I look to the companies I trust.

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To Sell is Human Summary and Review

Service Untitled

Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Businesses plan low-key parties this season : With the start of the holiday season weeks away, many small business owners are planning holiday parties for employees and clients despite the still wobbly economy. At the same time over 60 % of all high street purchases are researched online. — ST.

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In the fiercely, competitive struggle of fashion and service, Burberry does it well

Service Untitled

For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

The guy writes with confidence and authority. I guess it depends on the circumstances and size/importance of the purchase. Keep in mind that the article discusses the initial conditions required to be in place for a first-time purchase. Liking the author doesn’t factor into that first purchase anywhere.

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