Allwork
FEBRUARY 13, 2024
In an era where rush-hour commutes are becoming relics and kitchen counters transform into cubicles, the traditional workspace is undergoing an extraordinary metamorphosis. Whether you are a tech-savvy coder, a creative writer, a meticulous accountant, or a supportive customer service representative, there is a niche for you.
Service Untitled
OCTOBER 11, 2011
Cross training helps make it so Zappos doesn’t have to hire as many temporary service employees. Employees move cubicle locations every six months. Customer service employees are divided into teams by mediums (phone, live chat, and email) and then each team is further divided into groups of about 15 or so with a team lead.
Success
SEPTEMBER 6, 2021
If you fail to get this right, as I did with my online men’s store, then your customers won’t care about your offerings, and you’ll have to go back to your old cubicle job. Choose a product or service. Any less and you attract too many needy customers. More, and they will expect white-glove customer service.
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